Frequently asked questions
When will my order ship?
During most of the year we ship orders within 5-7 business days of receipt. If you are placing an order in late January, February, July or November please expect that orders may take up to 14 business days to ship. During those months we have extremely heavy order volumes so added time may be necessary.
But I have an event in 2 weeks?
If you have a time sensitive order, you may place a note on your order requesting expedited order processing. To request a specific ship date, it is best to reach out to either Allison or Leah directly to ensure we can meet your needs.
Allison can be reached at email@example.com 616-889-2612
Leah can be reached at firstname.lastname@example.org 616-570-3186
Do you only ship to brick and mortar stores?
No, we also work with online stores, pop up retailers and FaceBook LIVE sellers. We do NOT allow anyone outside of our company sell on Amazon. If we find an unauthorized listing on Amazon we will cancel any outstanding orders with the store and contact Amazon to have the listing removed.
How do I know about promotions and sales?
The best way to stay up to date on all of our promotions is by subscribing to our email marketing and following us on social media.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.